Frequently Asked Questions Australia

shipping & delivery

How much is shipping?

Australia wide: Flat rate on all orders of $10 +GST per order. 
 

When will my order arrive?

Once your order has been processed your account manager will provide you with an estimated delivery date. Stock product usually takes between 10-15 working days and Made to Order between 6-10 weeks, depending on your custom design kit. Between now and then you can focus on what’s truly important – team performance.

 

How long will my kit take to make?

Your Account Manager will provide you with an estimated delivery date and keep you updated – timeframe is dependent on the type of garments you order & capacity of our manufacturing plant.

 

If I live outside of Australia or New Zealand, can I still order Canterbury Teamwear kit?

Absolutely! Our teamwear solution is truly global! Drop us a line and let us know where you are, and we’ll put you in touch with the right team to assist you.

returns policy

Can I cancel an order?

If your order is a made to order style – sorry, we can't cancel this. We have made this especially for you with your colours and logo’s specific to your team. If you have ordered any stock product and the items have not been branded and are in their original packaging with swing tags, then Canterbury will work with you to return the goods. Please contact us to discuss further.
 

My order has arrived, and it is incorrect, what next?

Please get in touch with us as soon as you receive the order and we can investigate straight away.

 

Can I return or exchange items from my order?

If you have ordered a stock product and the items have not been branded and are still in their original packaging with swing tags, then Canterbury will work with you to swap/return the goods.

 

I think my items are faulty, what do I do?

We pride ourselves on quality, we are really sorry to hear this, please get in touch and rest assured we’ll do everything we can to resolve this issue as quickly as possible.

 

My garments do not fit, can I exchange them?

Please get in touch and provide us with your order details. We can advise what the best approach will be to ensure customer satisfaction.

 

What information do I need to send back with my return?

For all returns, we need to see proof of purchase and a copy of the invoice needs be returned with the goods. Please also add the Returns Authority number (RA#) on the outside of the consignment – this will help us to process your return ASAP.

 

What’s your returns policy?

Please get in contact with us and we will be happy to discuss the full policy.

 

How will I be refunded?

Upon confirmation of a suitable refund, the payment will be refunded to the original payment method.

payment methods

What payment methods do you accept?

We have two options for making payment:

  1. Cash account – payment up front (by direct debit or credit card over the phone). We require payment before the order is processed into the system. 
  2. Trade Debtor Account – 30-day payment terms after receipt of goods. This option is based on credit approval.

promotions

How can I get a heads up about promotions for Canterbury Teamwear?

We will promote any offers and promotions on our BUILD THE TEAM homepage, so make sure you keep an eye on it. Alternatively, sign up to our newsletter via our homepage by simply entering your email address. Super easy. You’ll be the first to receive all our latest product news, offers and competitions.